SUMMER ON-CALL

24/7 SUPPORT THROUGH THE SUMMER

CALL: (415) 875-7191

The Summer On-Call (SOC) System is a 24/7 on-call support system managed by Summer Search's National Program Team to support participants, families, and programs during summer experience travel, operating between June 3 until August 27, 2024.



The system is staffed by seasonal Summer On-Call (SOC) specialists that have backgrounds in mental and medical health, community service, and youth development.

*Participants/families should always dial 911 for immediate support regarding emergencies.

Participants and families can call 24/7 to reach someone on the Summer Search staff for support with the following:

Travel Support: Rebooking travel, navigating airports, contacting trip instructors.

Social and Emotional Support: If faced with emotional obstacles like anxiety, fear, or feelings of isolation, the SOC specialist will support getting students to a safe emotional space or connect them with mentors, parents, or other Summer Search staff to make decisions about how they want to continue their experience.

Leaving the Program Early: While we encourage participants to bravely navigate through any issues and stay on trips throughout their duration, we recognize that there will be incidents that motivate participants to return home earlier than expected. The SOC system is here to support both the logistics and connecting participants to support like their mentors and families. All participants should know there is always a way to come home early if needed.

Emergency and Medical Situations: Participants should always dial 911 for immediate support regarding emergencies, but the SOC system is here to support logistical concerns and communication between staff, families, and programs. Participants are covered by Summer Search's Medical Insurance, so if they visit a hospital or medical facility, they or their program trip instructors should contact the on-call service, for support (see more below in "SUMMER EXPERIENCES AND HEALTH INSURANCE" section).

HOW TO REACH US

The Summer On-Call Number is (415) 875-7191.

  • Press #1 for East Coast*. 
  • Press #2 for West Coast*.

*Based on the Summer Search office/community the participant(s) come from.

Breakdown of Hours of Operation | 24/7 Coverage:

7:00 AM - 5:00 PM Monday through Friday and 6:00 AM - 10:00 PM Saturday and Sunday (all time zones).

  • During these hours On-Call Specialists will receive non-urgent calls and provide direct support. 
  • During these hours On-Call Specialists will field escalated/emergency calls to our senior management staff. 

5:00 PM - 7:00 AM Monday through Friday and 10:00 PM - 6:00 AM Saturday-Sunday (all time zones) will be reserved for urgent/emergency calls ONLY. 

  • Press #1 to leave a non-urgent voicemail.
  • Press #2 if you have an urgent/emergency call to talk with someone directly. 

The on-call system will begin operating June 3 until August 27 for the 2024 travel season. 

SUMMER EXPERIENCES AND HEALTH INSURANCE

Participants and programs should contact the Summer On-Call service in case of any medical incidents for help navigating insurance and payments related to medical visits. 

All students and staff participating in summer experiences are covered by Summer Search's Insurance Policy for the duration of their trip, including direct travel to and from their trips. 

Participants and staff should ALWAYS carry their primary insurance card while on the trip. Primary insurance refers to the insurance that parents and guardians pay for, are enrolled in through work, or receive through Medicaid. Summer Search's Insurance will cover what is NOT covered by participants and staff's primary insurance, To learn more about Medicaid, please visit Medicaid.gov: the official U.S. government site for Medicare | Medicaid.

Summer Search will pay 100% of participants' and staff's expenses for any medical incident / hospital visit as a result of a participant or staff person attending a summer experience. Please refrain from paying any bill directly and contact the on-call service for support or your Summer Search contact person.

FOR ADDITIONAL QUESTIONS

For more questions about our Summer On-Call (SOC) System, you can reach out to Sharonda Clay (sclay@summersearch.org), who manages the SOC system across the network.

The Summer On-Call Number is (415) 875-7191.