Summer On-Call

Participants and families can call 24/7 to reach someone on the Summer Search staff for support with the following:

Travel Support: Rebooking travel, navigating airports, contacting trip instructors.

Social and Emotional Support: If faced with emotional obstacles like anxiety, fear, or feelings of isolation, the SOC specialist will support getting students to a safe emotional space or connect them with mentors, parents, or other Summer Search staff to make decisions about how they want to continue their experience.

Leaving the Program Early: While we encourage participants to bravely navigate through any issues and stay on trips throughout their duration, we recognize that there will be incidents that motivate participants to return home earlier than expected. The SOC system is here to support both the logistics and connecting participants to support like their mentors and families. All participants should know there is always a way to come home early if needed.

Emergency and Medical Situations: Participants should always dial 911 for immediate support regarding emergencies, but the SOC system is here to support logistical concerns and communication between staff, families, and programs. Participants are covered by Summer Search’s Medical Insurance, so if they visit a hospital or medical facility, they or their program trip instructors should contact the on-call service, for support (see more below in “SUMMER EXPERIENCES AND HEALTH INSURANCE” section).

Additional Questions?

For more questions about our Summer On-Call (SOC) System, you can reach out to Sharonda Clay (sclay@summersearch.org), who manages the SOC system across the network.

The Summer On-Call Number is (415) 875-7191.