24/7 Support through the Summer
The Summer On-Call (SOC) System is a 24/7 on-call support system managed by Summer Search’s National Program Team to support participants, families, and programs during summer experience travel, operating between June 1 until August 31, 2026.
El sistema cuenta con especialistas estacionales de guardia de verano (SOC, por sus siglas en inglés) que tienen experiencia en salud médica y mental, servicio comunitario y desarrollo juvenil.
*Los participantes/familias siempre deben marcar el 911 para recibir asistencia inmediata en caso de emergencias.
Los participantes y las familias pueden llamar las 24 horas del día, los 7 días de la semana para comunicarse con alguien del personal de Summer Search y obtener ayuda con lo siguiente:
Apoyo en viajes: Rebooking travel, navigating airports, contacting trip instructors.
Apoyo social y emocional: If faced with emotional obstacles like anxiety, fear, or feelings of isolation, the SOC specialist will support getting students to a safe emotional space or connect them with mentors, parents, or other Summer Search staff to make decisions about how they want to continue their experience.
Leaving the Program Early: While we encourage participants to bravely navigate through any issues and stay on trips throughout their duration, we recognize that there will be incidents that motivate participants to return home earlier than expected. The SOC system is here to support both the logistics and connecting participants to support like their mentors and families. All participants should know there is always a way to come home early if needed.
Emergency and Medical Situations: Participants should always dial 911 for immediate support regarding emergencies, but the SOC system is here to support logistical concerns and communication between staff, families, and programs. Participants are covered by Summer Search’s Medical Insurance, so if they visit a hospital or medical facility, they or their program trip instructors should contact the on-call service, for support (see more below in “SUMMER EXPERIENCES AND HEALTH INSURANCE” section).
Are you traveling by plane or bus this summer?
Summer On‑Call has your back.
Use the button below to download a travel card that includes key Summer On‑Call information and step‑by‑step guidance on what to do in the event of an emergency or incident.
How to Reach Us
The Summer On-Call Number is (415) 875-7191.
Presione #1 para la costa este*
Presione #2 para la costa oeste*
*Según la oficina/comunidad de Summer Search de donde provienen los participantes.
Desglose de Horas de Operación | Cobertura 24 horas al día, 7 días a la semana:
Durante estas horas, los especialistas de guardia recibirán llamadas que no sean urgentes y brindarán asistencia directa.
Durante estas horas, los especialistas de guardia atenderán llamadas escaladas/de emergencia a nuestro personal directivo superior.
(Reserved for urgent/emergency calls ONLY)
Presione #1 para dejar un correo de voz que no sea urgente.
Presione #2 si tiene una llamada urgente/emergencia para hablar con alguien directamente.
El sistema de guardia comenzará operating June 1 until August 31 for the 2026 travel season.
Summer Experiences
and Health Insurance
Participants and programs should contact the Summer On-Call service in case of any medical incidents for help navigating insurance and payments related to medical visits.
All students and staff participating in summer experiences are covered by Summer Search’s Insurance Policy for the duration of their trip, including direct travel to and from their trips.
Participants and staff should ALWAYS carry their primary insurance card while on the trip. Primary insurance refers to the insurance that parents and guardians pay for, are enrolled in through work, or receive through Medicaid. Summer Search’s Insurance will cover what is NOT covered by participants and staff’s primary insurance, To learn more about Medicaid, please visit Medicaid.gov: the official U.S. government site for Medicare | Medicaid.
Summer Search will pay 100% of participants’ and staff’s expenses for any medical incident / hospital visit as a result of a participant or staff person attending a summer experience. Please refrain from paying any bill directly and contact the on-call service for support or your Summer Search contact person.
¿Preguntas adicionales?
For more questions about our Summer On-Call (SOC) System, you can reach out to Sharonda Clay, who manages the SOC system across the network.